Terms and Conditions of Service for OneHelix Limited
Welcome to OneHelix Limited (‘we’, ‘our’, or ‘us’). These Terms and Conditions (“Terms”) govern your relationship with OneHelix Limited, located at Unit 3 Riverside Court, Huddersfield Rd, Delph, Oldham, OL3 5FZ and apply to all services provided by us in relation to energy brokerage, including, but not limited to, electricity, gas, and renewable energy procurement (“Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.
We may make changes to these Terms at any time. If a change is to be made, we will notify our Clients via their preferred method of contact.
1. Definitions
1.1 Brokerage Services/Services: The act of assisting customers in sourcing and managing energy and connectivity contracts with licensed energy suppliers and telecommunications suppliers in the UK, along with sourcing insurance products from licensed insurance underwriters.
1.2 Client: Any individual or business entity who uses our Services.
1.3 Supplier: A licensed provider of energy, telecommunication and insurance products, such as electricity, gas, or renewable energy, broadband, VoIP systems and employer’s liability insurance, with whom we facilitate a contract on behalf of the Client.
1.4 End Product: The service, product or supply – including, but not limited to, energy, broadband and telephone connection, insurance policies– that is provided by a licensed supplier.
2. Services
2.1 Procurement: We will provide brokerage services to identify and negotiate contracts from Suppliers that best meet your requirements.
2.2 Contract Management: We may assist in managing contracts, including renewals, terminations, and negotiations, as agreed upon with the Client.
2.3 Market Analysis: We may provide market insights and forecasts to help you make informed decisions regarding your procurement.
2.4 Additional Services: From time to time, we may offer additional business-related services. These services may be subject to specific terms and will be communicated to you.
3. Client Responsibilities
3.1 Accurate Information: The Client agrees to provide accurate and up-to-date information necessary for us to perform our Services effectively. Failure to do so may result in delays or an inability to secure the best deals.
3.2 Contractual Obligations: The Client is responsible for fulfilling their obligations under any supply contract negotiated on their behalf, including but not limited to payment of invoices, contract duration, and termination conditions.
3.3 Authority to Act: By entering into these Terms, the Client confirms that they have the legal capacity and authority to make decisions regarding procurement and to enter into contracts on behalf of their business or entity.
4. Fees and Payments
4.1 Fee Structure: Our fees may be paid either directly by the Client or indirectly via commissions from Suppliers, depending on the agreement made at the time of contracting. The fee structure will be clearly communicated before any Services commence.
4.2 Commission: If applicable, we may receive a commission from the Supplier. This commission is based on the consumption or contract value, and details will be disclosed to the Client as required by law.
4.3 Payment Terms: If the Client is paying for Services directly, invoices will be issued upon completion of our Services, with payment due within 30 days unless otherwise stated.
4.4 Late Payments: Late payments may incur interest at a rate of 4% above the Bank of England base rate. Failure to pay may result in the suspension or termination of Services.
5. Termination of Services
5.1 Client Termination: The Client may terminate the contract for Services by providing 30 days’ written notice, unless otherwise specified in a separate agreement.
5.2 Company Termination: We reserve the right to terminate the provision of Services immediately if:
- The Client fails to provide required information;
- The Client fails to pay invoices within the agreed period;
- The Client engages in any illegal or fraudulent activities.
5.3 Effect of Termination: Upon termination, the Client remains liable for any outstanding fees forServices provided up to the termination date.
6. Liability and Disclaimers
6.1 No Warranty: We do not guarantee the availability or price stability of supplies. We provide quotations for supplier services and products based on contemporary availability and rates. We do not guarantee any specific outcome from our Services.
6.2 Limitation of Liability: To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with our Services, including but not limited to loss of profits, business interruption, or loss of contracts.
6.3 Maximum Liability: Our total liability to the Client under any circumstances is limited to the total value of any fees paid directly to us for the Services in the 12 months preceding the event giving rise to the dispute.
7. Confidentiality
7.1 Non-Disclosure: Both parties agree to keep confidential any information shared during the course of the Services, including but not limited to pricing, business strategies, and financial details.
7.2 Exceptions: Confidential information does not include information that is publicly available, already known to the other party, or required to be disclosed by law.
8. Data Protection
8.1 Compliance: We comply with all applicable UK data protection laws, including the General Data Protection Regulation (GDPR) and are accredited by the ICO. Our Privacy Policy outlines how we collect, use, and protect your personal data.
8.2 Data Sharing: The Client consents to the sharing of their data with Suppliers for the purposes of securing contracts.
9. Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such delay is caused by circumstances beyond reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, or governmental regulations.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Amendments
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website, and continued use of our Services constitutes acceptance of the revised Terms.
12. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
OneHelix Limited
0161 507 8757
admin@onehelix.co.uk
We will respond to email enquiries within 48 hours
13. Complaints Procedure
We strive to provide an excellent standard of service to all of our clients at all times. We encourage you to contact us if our Services did not meet your expectations. We will endeavour to resolve any issues quickly and completely.
If you wish to raise a complaint or provide feedback regarding our Services, please submit this in writing to.
Or
OneHelix
Units 8 & 9
Pure Offices
Brooks Drive
Cheadle Royal Business Park
SK8 3TD
Energy Complaints
If you experience any problems with your energy supply, we advise you to contact the Supplier directly to resolve the issue.
In the event that your energy Supplier is unable to resolve your complaint directly, you may contact the Energy Ombudsman for free and impartial Alternative Dispute Resolution.
For more information, please visit http://www.energyombudsman.org
Telecommunication Complaints
If you experience any problems with your broadband or telephone connection, we advise you to contact the Supplier directly to resolve the issue.
Telecommunications Suppliers’ complaints procedures must act in accordance with sections C4 and C5 of the Ofcom customer complaints code guidance (dated 30 July 2018)
This complaints procedure covers complaints made by the following types of customers:
- Small Business Customers
Complaints that remain unresolved after twenty-eight days are eligible for Alternative Dispute Resolution with the Communications Ombudsman.
For more information, please visit https://www.commsombudsman.org/
Insurance Complaints
If you experience any problems with your insurance, we advise you to contact the Supplier directly to resolve the issue.
If your insurance Supplier cannot resolve your complaint directly, you may be entitled to refer the matter to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567. The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
Compensation Scheme
If you make a complaint regarding our Services and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme. Further information about the limits applicable to the different product types is available from the FSCS at
http://www.fscs.org.uk/what-we-cover/products
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.