Help and FAQs

What services does OneHelix provide?

Our platform offers comprehensive solutions for business utilities, including energy, insurance, and connectivity services such as broadband and cyber security. We help businesses find the best rates and manage their utility accounts efficiently.

Who can use your services?

Our services are designed for businesses of all sizes—from startups and small enterprises to large corporations. Whether you’re looking to switch providers, save money, or streamline your utility management, we’ve got you covered.

How do I get started?

Simply start a quote on our website, provide some basic details about your business needs, and we’ll guide you through the process of selecting the best utilities for your company.

Can you help my business find cheaper electricity rates?

Yes, we partner with multiple electricity providers to help you compare rates and plans. Our goal is to find you the most cost-effective solution tailored to your energy needs.

What information do I need to provide to compare electricity plans?

You’ll need to provide your current energy usage, a recent bill, and some basic details about your business location and size. This information helps us recommend the best plans for your needs.

Can you assist with renewable energy options?

Absolutely! We can connect you with providers offering renewable energy plans, including solar and wind power options.

What types of insurance do you offer?

We provide access to various business insurance solutions, including liability insurance, commercial insurance, Motor Fleet and Trade, and specialised policies tailored to your industry.

How can I find the right insurance for my business?

By answering a few questions about your business operations and risks, we’ll match you with providers and policies that fit your needs. Our platform makes it easy to compare coverage options and costs.

Do you offer support for filing claims?

While we don’t handle claims directly, we can connect you with your provider’s claims team and offer guidance on the process.

What types of internet services do you provide?

We work with leading internet service providers to offer a range of solutions, including high-speed broadband, dedicated business lines and VoIP services, including hardware. We can also offer cyber security.

How do I know which internet plan is right for my business?

Our platform analyses your business’s size, location, and internet usage to recommend plans that fit your speed and reliability requirements.

Can you assist with bundling internet with other services?

Yes, many of our providers offer bundled options for internet, phone, and other services. Bundling can often save you money and simplify your billing.

What if I have an issue with my utility provider?

Our customer support team is here to assist you. We can help mediate issues with providers and ensure your concerns are addressed promptly.

How can I contact customer support?

You can reach our support team via:

Email: hello@onehelix.co.uk
or
Phone: 0161 507 8757

We’re available Monday through Friday, 9 AM to 5 PM (local time).

Do you offer ongoing account management services?

Yes, we provide tools and resources to help you manage your accounts, track usage, and identify opportunities for savings over time. Just ask a member of the team for more details.